Q1: How fast do you ship?
A: Within 1-3 working days after payment is confirmed by China warehouse
B: Within 1-3 working days for overseas warehouse, and can be received within 7 working days
Q2: Can I receive the package quickly?
A: Yes. Please confirm that your contact number/zip code/city is correct
About Warranty
Q: How about the warranty?
A: 12-month warranty?
During the warranty period, we will provide free repair service, and you need to pay us for shipping
The warranty does not cover any incidental, accidental or indirect losses arising from use.
About Customs Duties
Q: Who is responsible for import taxes? Seller or buyer?
A: The product price and shipping cost do not include any import taxes. The buyer should be responsible for all additional customs duties.
If you need a customs clearance invoice, please contact us.
About Feedback and Ratings
Q: After using the product, I feel good. How can I recommend it to others?
A: Thank you very much for your recommendation.
If you are satisfied, please leave us positive feedback and 5-star rating.
Your recognition will make us more confident to develop our business and serve you better. If you have any problems with the product, please feel free to contact us to solve the problem.
We will provide 7/24 technical support services.
① Download the tuya application from Google Store or other software stores
② There is a reset button at the bottom of the camera. Press and hold the reset button for 10 seconds. When you hear the sound of successful reset, the camera has been successfully reset.
③ Connect the camera via the 2.4G HZ Wifi network band, follow the 6 steps in the figure to connect, and it can be successfully configured.